Service Management Portal
- Client: EMIS Health
- My role: UX Research, UX/UI Design, User Testing
- Industry: Clinical software, Pharmacy
- Tools used: Figma, Figjam
- Summary: Service management portal for referrals for the NHS ProviderPays services
About the Project
EMIS needed a system for Pharmacy groups to manage their referrals for the NHS’s new provider pays services, initially Community Pharmacist Consultation Service (CPCS).
The Process
As this is a commercially sensitive project, I am unable to show any UX artefacts or designs, however this was the non-linear iterative process:
- NHS/Business specifications
- User research, including interviews with a number of Pharmacists and Pharmacy owners
- Competitive analysis of other non-related billing systems
- Brainstorming/Card sorting
- Wireframes
- Prototype
- User testing
- Refinement
- Developer handoff notes
Related mini-projects
- Invoices
- Membership details including expiration flags
- Service management
- User-specific pages
- Dashboards
Conclusion/Outcome
The first iteration of the portal went live in April 2022 with many signups in the first month alone, since then the user volume has increased and many new features and improvements have been released.